If a shipment appears damaged, it should be noted by the carrier on the carriers receipt. Inspect material immediately upon receiving before you sign for its acceptance. Claims for concealed damage on shipments must be filed with the carrier. It is advised that you retain all packing materials, cartons, and/or pictures of the damaged shipment for your claim.
Returns, Cancellations & Order Refusal
No returns will be accepted without prior authorization in the form of an “RMA” number obtained by calling our sales office. Any claims for shortage or breakage for any reason, must be made within 3 days from date of receipt. All returns are subject to a 25% restocking charge, plus reconditioning and repacking costs if necessary. No specially-made, custom fabricated, non-“cataloged”, special-ordered, or cut-to-size item may be returned. If the product has been altered by the customer in any way, it may not be returned. Returns with authorization & RMA # will not include a credit for any freight charges or customer labor charges of any kind. Cancellations must be made in writing via confirmed e-mail within 4 hours of order placement. A 25% Order Cancellation Fee may be assessed. If Redwood Plastics has already performed any function associated with the fulfillment of the order, Redwood Plastics reserves the right to charge the customer for the full amount of the order.
Right of Refusal
Redwood Plastics reserves the right to refuse any order for any reason. Pricing may change without notice, and in some cases, pricing errors may occur on the website, due to calculation errors or suddenly fluctuations in market conditions. In those cases, Redwood Plastics may refuse an order, but will never charge any amount to your credit card without mutual consent of both parties. Redwood Plastics will not be liable for any damages related to pricing errors or changes in pricing structure. It should be understood that mere placement of an order online, does not automatically imply that Redwood Plastics will accept the order as it appears on the order confirmation. Each order must be manually verified and accepted by Redwood Plastics at the price, delivery, and terms stated on the order confirmation. Redwood Plastics makes every attempt to provide the most comprehensive and up-to-date information to all customers. We will promptly notify the customer if there is any reason why we are unable to meet the terms and conditions of the order. While we make no financial guarantee that all prices & information are correct, we do assure our customers that we will not adjust the selling for on any confirmed order without the prior written consent and approval of the customer. Should a situation arise where we refuse an order for any reason, there shall be no financial recourse provided to the customer