Customer Story Highlights
Discover the Positive Impact Redwood has Made on Businesses
“I would like to bring to your attention and complement your company and your outside sales representative Dawson Jehn for his great attitude and help that he provides the C&A Group with their plastic requirements.
On the number of occasions that I have asked for pricing requests he has responded quickly and made sure when orders are placed that orders are on time and follows up and communicates with me if deliveries change. Redwood are very lucky to have such an individual representing the company. Thank you.”
“I want to formally thank Redwood Plastics for your outstanding Service from the Prince George Store. Your Employees Gerry, Tony, Danny go over and above for customer service. All your staff I speak to are very professional, very accurate on delivery dates and number one with product knowledge, regularly I try or order products I do not need and you knowledgeable staff always steer me to what we really need. I have a lot of very good vendors and very few GREAT ones, your staff is GREAT, We at Carrier greatly value our supplies and consider your company a valuable asset to us. So again, thank you on behalf of Carrier Group of companies”
There were many emails and phone calls between myself and Redwood to make sure that they got the part right – checking if the hole on the side of the bushing was to go through both walls or just one, and making sure that it was made out of a stronger hardness material – we used Redco 500 (95A). The part was delivered within 48 hours (on Monday of the next week). We heated up the bushing and installed it on the tumble deburring machine – it fit perfectly! We saved thousands of dollars – we didn’t have to replace our machine, we had only one day of down-time and we got our customer’s job on time because of Redwood Plastics. I know who to call if I need any more parts for my machines – that’s Redwood Plastics!”
“Just wanted to drop a line to thank you for the years of quality service and quality products that we’ve received from your company. We use your products on our machines in areas of extreme abuse, having tremendous success and performance. We know that we can count on Redwood to continue to provide solutions to the ever changing applications we see with our equipment. Thanks again, we look forward to the next challenge with Redwood as a partner.”
“Just giving you a six month update after the installation of the Tivar 88 on our reclaim feeders. After talking with oilers and shift foremen, they have agreed that Tivar 88 liners have helped with the flow and cleaning of our reclaim feeders. Here are a few key points that were observed:
- Feeder motor speeds have decreased due to a decrease in friction.
- There has been less bridging off and plugging of feeders.
- Cleaning feeders has become significantly easier and takes less time than before.
We will continue to monitor the condition of these feeders and compare their performance to other feeders within the system without Tivar 88 installed. I thank both of you for taking time to assist and oversee the installation of these initial feeders. Our guys enjoyed working with you and hope to so again in the future.”
“In reference to the Strongwell, Safrail Industrial Handrails that we acquired through Redwood Plastics Corporation, out of Prince George B.C… We, at Atlantic Power Corp., Williams Lake Power Plant purchased and installed these handrails last May 2012. We were looking to secure the area for Fall Protection during our Major Turnarounds. Due to the application of the area, a Cooling Tower Structure, where we have water falling year round we looked at several different materials that we could use/install. The existing outside berm handrail, Steel Tubing, although painted many times, has peeled it’s paint and is again rusting, furthering the costs of upkeep.
The Strongwell handrails, acknowledging that they have only been in 5 months still look great, like new and are very solid. There is no longer any anticipation of deterioration in this application. We found that once delivered in the sections required they were assembled without any difficulty and in a very short timeframe. We have already made plans to upgrade and install more Strongwell Handrails in other areas of our Plantsite. I can highly recommend these Handrails to all who seek a quality product.”
“Just saying hello and giving you some feedback on the Redco Deadplate cushioned back stops we have been using for 3-4 YEARS that were purchased from you at redwood plastics. We have installed these in 4 high impact extremely abusive log and cant handling applications and our maintenance time on repairs has greatly reduced. THANKS FOR COMING UP WITH A SOLUTION WITH A PROBLEM AREA”
“We have had a working relationship with Redwood since the beginning of 2008, although it was quite sporadic. I myself started utilizing their services approximately 6 months ago. This is mainly due to the fact that I met Mike Langston who is my sales representative is very helpful. He is always trying to help out, to get us to use different products that better suit our needs. And he is always willing to stop by and look at an application if he thinks there is a better way to do it. When there is an issue he is right there to try and rectify the issue. I appreciate all of the hard work that he puts forth and look forward to working with him in the future.”
“The customer service that I have received from Redwood Plastics is top notch. Whenever I request product quotes or technical specs, I always get either same day, or next day reply. Their product pricing is competitive with other vendors that I have available to buy from. The sales rep that calls upon us is most helpful in product selections, and also making us aware of new products and services that they offer. I’ve never had an issue with their shipping, delivery, or billing. When products and pricing are equal, I prefer buying from Redwood Plastics.”.
“As we have concluded our Maintenance Shutdown here in Grand Prairie, I felt it appropriate to extend to you our appreciation for your support. The level of professionalism demonstrated by your employees was very impressive.
We have completed the planned work, found work and have now returned to full production, all ahead of schedule. Once again, thank you for participating in our shutdown.”
“The damping plates were installed on site and everything seems to work fine up to now. The damping plates reduced significantly the bounce back we did observed on our positioning fences.
Thanks again for the quick turn-around in order to provide us with the thicker plates. We will not hesitate to integrate the damping plates on our future design of that kind of equipment.”